And all women like pink…

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Last week I listened to/watched a wonderful talk by Kirstie Clements, the woman who was the editor of (Australian) Vogue Magazine for 12+ years and was unceremoniously dismissed last year. The talk is an incredible exploration of women in the business world and if you have 25 minutes to give to it, you may just find it as fascinating as I did.

One of the points that Kirstie made was about holding tight to professional integrity when many around you are selling theirs to the highest bidder. In particular, she had some interesting things to say about ‘market research’ and how middle-predominantly male-management at the publishing house would tell her – a woman who had worked in the fashion publishing industry for more than two decades – about the Vogue reader. Market research indicated that women do not read pages of text without at least one image on them. Market research told middle management that all women like pink and all women like shoes. These were the specific examples that she listed, but you get the drift. She was constantly battling to provide cutting-edge, relevant content while still maintaining a luxury brand. Whether or not you are a Vogue reader, there’s definitely something to be said for professional integrity and knowing your audience.

By the way, I kinda don’t really like pink, except maybe on my lips – and then only sometimes. But I digress…

This week I went shopping for Mother’s Day cards – 5 in total, for various lovely ladies in the family that Ben and I share – and boy, talk about pink! To steal a line from a fave movie of mine, Steel Magnolias. “It looked like the place was hosed down in Pepto Bismol!” Pink, pink, pink, and not a drop to drink (I don’t mind a drop of pink champagne or a Cosmo from time to time). And not just pink cards – pink cards with flowers or dresses on the front. Flowers I can understand, but dresses? Drawings of dresses? Why on earth???

Maybe this love of drawings depicting pink dresses is a well-kept ‘mother’ secret and as I am not a mother, I am not privy to  it? Or, maybe, somewhere down the line, the market researchers had a brain fart and this is the result. Good grief, Charlie Brown! By the way, I chose the least flowery, least overly pink cards I could find. For those 5 women, one is coming soon to a mail box near you.

And speaking of farts…well, we were about two sentences ago, sort of…

Last week (it was a big week for revelations), Ben and I went to see my uni friend, Gavin, perform his comedy act as part of the Melbourne Festival. I would plug it, but it’s over. It was hilarious, by the way, but back to the farts.

Gavin, a comedian who expertly draws on real life for his act, had tried to find his dad a card for this birthday. Apparently – and I can attest to this being true, as I bought a card for my soon-to-be-60-father-in-law yesterday – all 60-year-old men like booze, cars and/or golf. I say ‘and/or’ because to their credit a lot of the cards combined these activities in pairs – and sometimes all three!

The exception to these three things that 60-year-old men like, is farts. Apparently they also love fart jokes, even the unfunny ones. All men do, didn’t you know?? So much so, that in his show Gavin produced what I can only describe as the WORST card I have ever seen, which said on the cover, “Your farts hospitalise small children,” and on the inside it said nothing. It was blank. I mean, really, once you’ve said that to someone, what else is there to say? The saddest part? Gavin had to go to three places to buy it, because it was sold out in Myer and Target.

So, well done market researchers. Women like pink and men like farts.

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** No market researchers were harmed in the writing of this blog.

 

 

 

 

Your Beautiful Feathers

In 1973 there were some significant births.

My sister was born, which at the time I was not particularly pleased about, but I’ve since come around. And many of my oldest (pardon the use of that word here) and dearest friends were also born in 1973. You won’t have to remember any of your 9th grade algebra to work out that because it is 2013, they are all turning 40 this year. Congratulations, gorgeous women! 40!! Woo hoo! This post is for you, from your ever-so-slightly-older sis.

What I love about being in my 40s:

In your forties you realise that it is okay that you don’t know it all. In fact, it’s great that you don’t, because who wants the pressure of being the world’s authority on everything all the time? It must be exhausting trying to convince everyone else how wrong they are about everything – just ask the 20-somethings (hee hee).

You learn what you are great at and passionate about and you dig deeper into those things and they bring you great joy. You accept what you’re not great at with less angst than you have ever before. I will never be a professional singer, and I am okay with that (now).

You slough off other people’s expectations of what you should be or do or want. You become a better friend to yourself. You see when you are failing, and you are brave enough to ask for help. And, you learn what a brilliant and powerful word ‘no’ is.

You also earn your feathers. Let me explain: You know the laurels that cup the prestigious awards earned by films at film festivals? They look like this:

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Ben and I share a running joke about the laurels. I don’t know which one of us started it, but we call them ‘feathers’. “Look at how many feathers this film has! It must be amazing!!” Well, not too long ago I was playing with my nephew and smiling joyously and I caught a glimpse of myself in a mirror.

The laugh lines around my eyes reminded me of the ‘feathers’ – and in a way they are much like the laurels. I earned those feathers with all the laughter, and hilarity and joy that I have felt and shared throughout my 4+ decades.  Cate Blanchett calls hers the songlines of her face, which I also love.

Your forties is when your feathers really come in – and how wonderful that we earn them through the joys of life.

Happy birthday, beautiful women. I toast you and your feathers.

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Earning my feathers

Lessons of a Proud Aunty

I am the proud aunty to Alexander, who is now 20 months old (I started to count out my age in months and quit when I got to 500). This is him:

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Yes, I completely agree. He is adorable. Even in a photograph with a cute bear, he is the cute one.

These are the aunty lessons I have learned over the past few weeks, while I stayed with Alexander and his parents, Mummy and Daddy.

Lesson One: The Third Person

It is remarkable how quickly Aunty Sandy adapted to speaking about herself in the third person. After only hours in the house, I was saying things like, “Aunty Sandy is eating her breakfast too, Alexander,” and “Aunty Sandy is going upstairs. She’ll be right back,” and “Aunty Sandy loves you, darling.”  Aunty Sandy noticed that Mummy, Daddy and Grandma all do the same thing.

Lesson Two: Narrate Everything

No task can actually be accomplished unless accompanied by a toddler-appropriate commentary.”It’s dinner time! (be very enthusiastic about everything – see below) Let’s get you into your high chair. Tuck your feet in. Good boy! (praise often – see below). Let’s get your bib on, so you don’t get food all over your clothes. Here’s your dinner. Would you like Aunty Sandy to help feed you?”

Tone is very important, as he does not fully understand all the words yet.

Lesson Three: Everything is Amazing

In the world of a toddler, everything is amazing. They are still quite chuffed when they get from the couch to the table without falling down, and think that choosing their own socks is an incredible honour. As an adult in close proximity to a toddler, everything should likewise be amazing. This manifests as enthusiasm for things you otherwise would not find that amazing. Example: “Yay, Alexander, it’s time to watch Peppa Pig!”

This is Peppa, by the way. If you can draw a whistle, you can probably draw Peppa.

peppa pig

That said, she is an inquisitive little thing, giggles a lot, and the show follows Lesson Two: Narrate Everything. Alexander loves it so much that he started saying “Peppa Pig” long before he could say ‘pease’. Ahem, I mean, ‘please’.

Lesson Four: Praise Often

The ratio for praising behaviour to correcting poor behaviour for a toddler is about 20 to 1, which is the exact opposite to what most adults experience in the workplace.  It means that you spend a lot of time seeking out ways to ‘catch them being good’.  So, “Great job eating all your peas!” rather than “Well, it took you 45 minutes to eat your peas and more of them ended up on the floor than in your mouth, so work on that, will you?”

A toddler loves praise, so will actively seek out ways to earn more. This can backfire a little when they are super funny or cute while they are doing something you would rather they didn’t – and they know you are laughing at them. They will see the laughter as praise and keep doing whatever it is that you want them to stop doing. If in this situation, put your hand over your mouth, turn your head or leave the room. But even then, they tend to know when they are being hilarious. Clever little buggers.

Lesson Five: You will be surprised by how much you can love a small human

I am completely blown away by how much two Marmite-covered hands reaching for me tugs at my heart. I love this little boy more than I ever thought it possible to love a child.

While I was staying with them, Alexander started saying ‘please’, although he adds his version of the sign language Grandma taught him and he says, ‘pease’ with a long drawn out ‘eee’ sound. He worked out pretty quickly that ‘pease’ is a magic word, because Aunty Sandy gave him everything he asked for when he used his manners. Just call me a smitten kitten.

And when people say, “Oh you love being an aunty just because you can hand him back when he gets cranky or messes his nappy,” I reply that I am a full-service, hands-on aunty. I do screaming toddler. I do poopy nappy. I do runny nose and chapped bum. I do three Peppa Pigs in a row. (My friends will attest to the fact that I have always been hands-on with my honorary nieces and nephews.)

So, Alexander, when you are old enough to read this, just know that I love you (always) and can’t wait to see you again soon.

Off the Beaten Track in London

I am currently in London, UK.

Well, not the Buckingham Palace-Tower of London-Big Ben-West End-Leicester Square kind of London, but the real London. You know, where the people live. London people. I have been staying with my sister and brother-in-law (and their son, my nephew) in Isleworth, which is just outside of Richmond, which is just outside of central London. It has some quaint houses and pretty parks.

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Within walking distance are three ‘high streets’ where small shop-fronts line up, one after the other, in what can only be described as ‘complete randomness’. The funeral parlour is next to the deli is next to the mirror shop is next to the mechanics is next to the beauty parlour, and so forth. I love high street shopping. As most businesses are owned and run by the same person, it makes you feel like part of the community and you often get personalised service.

St Margaret's High Street
St Margaret’s High Street

Many of the roads around here are one lane each way with parking on each side of the road, but they are just a tad narrower than they should be and buses wait patiently at either end of a row of parked cars, taking turns to navigate the gauntlet. Then they ‘rinse and repeat’ a few blocks down the road. A  bus journey from here to Richmond is enough to make you hold your breath, such are the manoeuvres of the practised drivers. The buses are very nice, I would like to add – modern and clean.

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And speaking of Richmond, it really is one of my favourite places in London, especially the view as you cross the Thames into Richmond. The river is beautiful, and I love the buildings along the waterfront.

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I have, however, not had the nerve – or any inclination – to go into here, which is just down the road:

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I wonder if somewhere nearby is the ‘Working Girls Club’.  Hmmm.

Diary of Cold Virus by Sandy’s Cold

Day One

Victim has no idea I am here. I *love* this part, lying in wait to emerge at the least convenient time. When I do, victim will be racking her brain to work out if she’d finally succumbed to the cold her boyfriend has been nursing for 2 weeks, or if that baby sneezing into her mouth sealed the deal. Confusing my victim is always a good fun way start to the relationship.

Day Three

Brilliant! Victim is on a plane and is asleep. She went to sleep well, and now I make my move. When victim wakes up from five fitful hours of upright plane sleeping, she will have a sore throat to rival all others. And, to carry on with the whole ‘confusion’ theme, she’ll attribute it to ‘airplane travel’, rather than to me. Hee hee.

Day Four

Victim has arrived in destination and finally admits to all and sundry that she is sick, with a cold. She is blaming the baby, but only I know the truth. She picked me up on that last visit to the gym before she left – the one she made herself go to so she would feel good after her flight. Bwah Hahhahhaahack-cough-splutter. Oh dear.

Day Six

Awesomeness! Victim’s sister is now sick and victim is convinced she brought it with her, even though there really is no possibility of her having infested her sibling. I like to call this ‘Guilt Phase’.  As well as her body feeling like crap, now her soul does too. Oh, and she is missing out on her mum’s birthday. AND, she has had to send the brother-in-law out for more tissues – the ones with Aloe and other soothing properties. She’s a real wuss, this one. Victim sleeps a lot during the day.

P.S. Is that a little tickle I feel in my throat?

Day Seven

Wow, this chick is going mad for the OTC cold meds (that’s over-the-counter medication to the uninitiated). At last count she was popping Vitamin C (Yeah, good luck with that), cold tablets (impotent and expensive – more fool her), throat lozenges (5 minutes of relief + the added benefit of a sugar high for 15) and zinc. Wait, zinc??!? Crap, that stuff actually works. I had better distract her with some more snot and completely fruitless coughing.

Day Eight

Victim’s mother is now sick – and has a 36-hour flight ahead of her. Booyah! Bonus points for me. Victim feels even more guilty – so she should – and is using extra tissues due to eye leakage. Not sure what that is about, but her sister is likewise afflicted. Victim’s 19-month-old nephew has developed a cough. It is very cute, and victim keeps looking at him with a concerned look on her face.

P.S. Throat sore.

Day Nine

Today, victim went outside. Silly girl. Didn’t she know I would save the best symptom until now? Wooziness!! Ah-hah! That’s what you get for dressing up and putting on lipgloss and going out into the world. Don’t you know that you are mine?!!!!

P.S. Nose runny.

Day Ten

Some of my best work yet: victim woke up sounding like Demi Moore after a three-day bender. She *says” she is starting to feel a lot better. BUT, her mother’s Facebook posts about being really sick and her sniffling nephew are putting her back in her place. Her body feels better, but her soul is being destroyed with guilt. I am a genius!!

P.S. Nose still runny – and snot a weird colour.

Day Twelve

Victim went for a vigorous walk today – and did not sleep at all during daylight hours. She is definitely on the mend. Damn you, zinc!! Good news is that her mother is now in the middle of this horror, her sister still feels like crap, and to add a cherry to the top of my crap-sundae, her nephew will not sleep at all tonight – and neither will the three grown-ups, who will get up throughout the night to soothe him.  Note: Victim’s brother-in-law seems to have avoided getting sick at all. Bugger.

P.S. Cough and sneezing and not sleeping well.

Day Fourteen

It has been a good run. My victim is about 95% well – just some residuals to deal with. Pat on the back to me for taking down her mother and nephew. Not sure who to blame for sister, but kudos for excellent timing. Brother-in-law still well (can’t win them all).

P.S. Going to bed. Am sick.

Social Media ≠ Customer Service

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Last Wednesday I flew into Heathrow’s Terminal 5 (the international part) and knowing I would need a SIM card for my US phone, purchased one from a vending machine.

Over the next two days I attempted to use the new SIM card in two different phones.  I even called the T-Mobile helpline. I was told by a very nice-sounding English woman that the wait would be up to 15 minutes and that calls to speak to a human would be charged at 50p per minute. I wondered how they would charge me when I had no credit on my account, as I was still waiting to ‘top up’.

Eventually – and without human help – I worked out how to get the log in I needed to access the payment section of T-Mobile’s UK site. I then discovered that the site would not accept my US credit card. Sigh. Really?? The SIM card I purchased in the international arrivals lounge of Heathrow’s Terminal 5 could not be topped up with a non-UK credit card? Who do they think is buying these?

I was the quintessential (extremely) frustrated customer. I’d had no help from the misleading instructions that came with the SIM card, and upon further investigation I discovered that T-Mobile’s customer service options included the aforementioned expensive phone calls, to write them a letter and send it via snail mail (this is a telecommunications company), or contact them via Twitter or Facebook.

Ah, of course, the Social Media Fairy will fix my frustration and help me to use your sub-par product with the confusing instructions and misleading selling point. For some reason, some companies think that ‘social media’ is all-powerful, like Dr. Who’s trusted sonic screwdriver.

I went to the company’s Facebook page, where dozens – perhaps hundreds – of others had gone before me. It was populated with feedback from other frustrated customers and I could see that even if the company had a large, highly-skilled team of customer service reps servicing just this one Facebook page, they would have difficulty playing ‘whack-a-mole’ to address all the negativity and vitriol. It seems that T-Mobile UK thinks that a mismanaged Facebook page and Twitter feed are adequate replacements for individual, online customer service.

Having recently managed an online customer service team, and in that role regularly partnering with the PR/Marketing/Social Media team, I can attest that although there is some cross over of responsibilities,  the two groups have distinctive roles.  When the product is technical or complex, or the site that customers interact with is convoluted and difficult to navigate, a Facebook post, a tweet, or an FAQ answer can fall short of providing what many customers want, which is service.

Further, I see a growing number of job openings for ‘Social Media Experts’, which is on the whole encouraging, but in many instances is concerning. Yes, social media can be an excellent tool for marketing and for developing a ‘community’ from a group of customers. It is an integral part of modern life, and will continue to be for at least the foreseeable (and likely distant) future.

That said, we must remember that social media is not a static entity. It evolves regularly, as any Facebook user knows (how often do they change the features and functions of this one site?) and as does anyone who had (has?) a MySpace page, a FourSquare account and any of the other dozens of social media tools that are now either defunct, redundant, or just plain uncool.

Understanding how to leverage social media to improve service or to grow a customer-base is an ever-evolving art; the specialists themselves learn daily.  I have collaborated on several social media initiatives to help improve customer service and am very interested to see where this fusion of disciplines can go. However, companies that pare back their customer service provision without really understanding how to integrate social media and without ensuring that their customers will still feel supported, are remiss. T-Mobile UK is just one example.

A love letter to the women of Seattle

To my dear friends,

Simply, I will miss you. I have been here four years and one month, and in that time you have become not only my friends but my sisters, my colleagues, my collaborators, my mentors, my conscience, my champions, my co-conspirators, my comediennes, my artists, my strength, my wisdom, my vision and my mates.

Thank you. Thank you for who you are and what you so generously give of yourself to me and to others. Thank you for inspiring me to be better, kinder, smarter, more focused, more driven, more caring, just more.

You are exceptional. You are clever. You are funny (Oh, how I have laughed). You are thoughtful and strong and generous. You are brave, brilliant and inspirational. You are forever in my heart.

I love you and will miss you greatly. But this is not goodbye. This is, “until next time.”

x

The Last Year

1986: Perth, Australia

My last year of high school was a doozy. I triumphed, I failed, I succumbed to fear, I overcame fear, I surprised myself, I surprised others and I made it through. It was 1/17 of my life – and it was 27 years ago – but I remember it more clearly than many of the years since.

In Years 9 and 10, I suffered the wrath of the bullies.  They seemed to be everywhere I was and I fell prey to the gum in my hair, the pushing and shoving, the nasty comments, and the eggs that landed on my face and body as I walked home from school. I hated the bullies. I hated school because of the bullies. School became a daily battlefield, or rather a minefield I navigated so as to avoid the bullies. I would make strategic trips to the library where I pretended to read for the duration of recess and lunch.

At the end of Year 10, the bullies left – every one of them – and I stayed on to complete my Year 11 and 12 studies. Year 11 felt like letting out my breath after holding it for 2 years – and then it felt like I was punched in the stomach and winded all over again. Year 11 is hard in Australian schools. A’s that came easily only months before had to be earned – hard-earned. Homework and study increased ten-fold – just to stay afloat. And, there were the boys.

My friends and I hung out with the popular, older boys. They had names like Rob and Scott and Jeremy. They were cool, they were good looking and some of them were even nice. They were also a huge distraction from school and from being a normal person. As their faithful followers, we would find ourselves watching hours of basketball – they all played – which is a sport I can barely stomach now. We would hang out and talk shit and hook up with them in rotation. I wish I had the chance to remind my 16-year old self that she is smart, she is talented and she needs to stop watching so much basketball and pursue things that are more worthwhile – like acting and writing.

And then came Year 12, which was a whole different animal.

Fear – Succumbing

In 1986, my parents had somehow found the money to send me on the school’s Ski Trip. I had kicked in most (all?) of my savings, but it was a huge deal that they did that for me. I like to think that I truly appreciated it at the time, but something tells me that I felt entitled. Regardless, I got to go. It was a one-week trip and ridiculously, we spent four of the days on a coach travelling across the Nullarbor – essentially across 2/3 of the continent of Australia. We took two days to get there, then had three days on the snow before we made the return journey. It is worth noting that the next time the school did the trip, they flew.

We were skiing Mt Hotham in Victoria. It was a beautiful place, the sun was shining and I was terrified beyond belief. We did not get skiing instruction as part of the trip, so my instruction came from a patient teacher who was chaperoning the group. I made it onto the ski lift with a reasonable amount of grace, and then spent the next few minutes concentrating on how the hell to get off the ski lift. The teacher was talking me through it, but it really is the sort of thing you have to do to learn how to do it. When it was our turn, I managed okay. It wasn’t a perfect dismount by any measure, but at least they didn’t have to stop the lift.

And then came the actual skiing. On my first run, I fell about 27 times. Actually, it was more like diving into the snow. Any time I would get up speed, I would become terrified and throw myself to the snow in an attempt to stop. My teacher continued to encourage me. I was snow ploughing my bloody little heart out, but skiing and me just did not mix. I did not want to go down that mountain. But I did want to be down the mountain. Why, oh why had he made me go up it in the first place?? Finally, I made it. And somehow he managed to talk me into having another go. Good grief! At the end of my second run, I couldn’t stop properly and skied right into the line for the lifts, knocking down a dozen people. I was humiliated, and despite protestations that I was doing better, I shook off the encouragement and sulked my way back to the lodge, where I curled up with hot chocolate and a book.

The next day, I was told that because my parents had spent a lot of money on the trip, I would have to go back out onto the ski field for at least two more runs. I did as I was told, hating every terrifying moment, and again returned to the lodge and the same book. I stubbornly refused to ski the third and final day. I did not have a miserable time on the ski trip – everything other than the skiing and travelling 2/3 of the way across the continent on a bus – twice – was great. But I let fear win out.

Fear – Triumph

I was afraid. They were holding auditions for the school play – the first one that the school would produce since I had arrived in Year 9 – and I was terrified about auditioning. I shouldn’t have been. While at school in the United States (Years 5 to 9) my favourite subject was Speech and Drama. I had trophies for competing in and winning Speech and Drama tournaments. But my Australian high school didn’t have Drama. It had been years since I had auditioned or performed, and even though the itch inside me was palpable, I stood against the wall of the gym and watched a dozen girls give a mediocre rendition of Nancy from Oliver, one after the other in quick succession. The voice inside my head started screaming at me. Get out there. You can do this. You’re better than all of them. I stayed put.

At the end of lunchtime I made my way over to the director – one of the Science teachers and a seemingly frustrated Thespian. “Excuse me, Miss.” She smiled at me questioningly. “I would like to audition for Nancy. I know I should have put my hand up before, but…” She stopped me. Perhaps she could see how excruciating the request was for me.  “Come back after school. I will meet you here.” I guess she hadn’t seen a Nancy amongst the lunch-time auditioners either.

I showed up the minute after the final siren. It was just the two of us. We read the scene where Bill Sykes threatens Nancy. My stiff acting muscles started to feel supple as I unfolded into the role; she was both strong and fragile. When we finished the scene, I looked over at the teacher and she was beaming at me. “Can you sing?” she asked. “I guess so.”  Did singing in the church choir count, I wondered. “Sing me something.” My mind went blank, and then a line popped into my head. “Raindrops on roses and whiskers on kittens…” I sang the first verse of “Favourite Things” and stopped. I looked at her expectantly. She smiled. “I think you’ll make a wonderful Nancy,” she said. Tears sprung to my eyes and I ran over to hug her. Then I ran all the way home so I could tell my family.

I am told that I was a good Nancy; I certainly loved playing her.

In 1986 I also had a bout of Glandular Fever (a.k.a. Mono). The doctor told me I would be in bed for three months. I knew that I didn’t have that kind of time to lay around doing nothing more than convalescing – I was in Year 12! Hello??!! – so I was well and back at school within three weeks.

That was also the year that I moved four times. My sister and I moved from my dad and step-mum’s house to live with our mum. However, the first rental property didn’t work out for us as planned, so we lived in one house, had to move, but didn’t have a new place yet, so lived with my aunt and uncle for a while, and then found a more permanent rental. After all that it was decided that I would go back to living with my dad and step-mum, and that my sister would stay with my mum. That was a lot of packing and unpacking.

Overall, Year 12 was a refreshing change from everything that had gone before. Despite the challenges with my living situation and my health, I hit my stride in my classes, the popular, older boys were gone (along with the distraction), and the year group formed a tight-knit unit. We collaborated, we took full advantage of our own common room, we bonded over crappy teachers – and good ones – and we supported each other through an intense year of study and all the other things that you take on in Year 12. I am proud to say that I am still friends with people I was friends with in Year 12.  (I am also proud to say that I am still friends with one of the girls who didn’t like me so much in Years 9 and 10. I ‘converted’ her, but that is another story…)

When I look back on seventeen-year-old Sandy, I am mostly impressed by her. She was resilient, she worked hard, she was a good friend and a good student. She discovered new talents (she came first in Accounting), dusted off a beloved one, and honoured her writing talent by coming second in English.

She could have been a more understanding and loving daughter and sister, but she was just seventeen and she didn’t know that then. She does well with that now, though.

 

 

2012 in review

The WordPress.com stats helpers prepared a 2012 annual report for this blog.

Here’s an excerpt:

600 people reached the top of Mt. Everest in 2012. This blog got about 2,800 views in 2012. If every person who reached the top of Mt. Everest viewed this blog, it would have taken 5 years to get that many views.

Click here to see the complete report.

I dreamed a dream…

LesMiserables

To say that I was looking forward to seeing Les Miserable in the cinema is an understatement.  An excitable theater geek, I knew that I would be blown away by Tom Hooper’s screen  adaptation of this much-beloved musical, particularly with Hugh Jackman at the helm of the impressive cast.

Alas, I was not blown away.  I did experience moments of (excruciating) empathy, but I was not transported somewhere magical, as I had hoped and anticipated.

This is a dis-jointed film. Yes, there are moments of brilliance – such as Anne Hathaway’s extraordinary rendition of ‘I Dreamed a Dream” – but in between those moments the narrative and the energy of the film lag. While the play moves seamlessly between scenes, the film is a clash of styles and locations – some of which are hyper-realistic and others like a theater set.

Disappointingly, Hooper’s overuse of close ups begins in scene one and continues for the next three hours. Yes, these characters are experiencing the worst of what people could possibly endure. But extreme closeups detach them from the horror; the context gets lost and so does the emotional impact. When Marius sings “Empty Chairs and Empty Tables” – arguably Eddie Redmayne’s most impactful moment – we lose the sense that he is all alone in an empty room, because the camera is focused so tightly on his face.

Even the death of Gavroche loses impact because of photographic choices. What is so poignant about this moment is that he is a little boy. If the frame is too tight, we lose sight of how small he is in relation to that massive barricade.  And the rousing rowdiness of “Master of the House” is lost to a series of close-ups and quick edits. Only the final scene comes close to capturing what is so brilliant about the ensemble work in Les Miserable – they finally get to be an ensemble.

It may seem that I would have preferred to see something more like a filming of the stage version. No. However, I did expect that the medium of film would have been used to elevate the material more effectively.

The cast was also a mish-mash of talents and singing abilities. Hugh Jackman brings something to Valjean I have never seen, with the inner demons doing battle in his eyes. And while I still maintain that close up is over-used in this film, Cohen (the D.O.P.) and Hooper capture Jackman’s beautifully-honed performance thoroughly. In contrast, Russel Crowe’s performance is weak and self-conscious. He swallows his words when he sings and his eyes are vacant. Some might argue that this is an acting choice, but one of his character’s defining moment’s, “Stars”, is bland and a throw-away performance.

Stand-outs, not surprisingly, included actors who come from the stage, Samantha Barks as Eponine and Aaron Tveit as Enjolras, as well as the plucky Daniel Huttlestone as Gavroche. Tveit, in particular, lends a weight to Enjolras that makes us believe his contemporaries would follow him into battle – and he has a divine singing voice.  Redmayne and Seyfried, as the star-crossed lovers, shine most when they are not singing, “A Heart Full of Love” – Redmayne in “Empty Chairs and Empty Tables” where his heartbreak at the loss of his friends is wholly believable, and Seyfried at the death of her father, Valjean.

Lastly, Anne Hathaway is sublime. I started teaching Drama in 1994 and since, I have sought out examples of actors connecting thoughts to their words. Her rendition of “I Dreamed a Dream” – a song I have heard dozens, if not hundreds of times – is a perfect example of excellence. It made me hear the song for the first time. Yes, I think that the scene was shot too closely. But that is not her fault.

On the whole I enjoyed seeing this film, but I expected to be breathless, speechless, and a weepy mess by the end. Alas, I was not.